USE OF INTERPERSONAL COMMUNICATION SKILLS BY REFERENCE LIBRARIANS IN FEDERAL ACADEMIC LIBRARIES IN KOGI STATE, NIGERIA
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 5000
ABSTRACT
This study on the Use of Interpersonal Communication Skills by Reference Librarians in Federal Academic Libraries in Kogi State, Nigeria was carried out. Four research questions were raised which soughtto find out the types of reference and information services provided by librarians in federal academic libraries, the interpersonal communication skills possessed by librarians for reference and information services in federal academic libraries, the interpersonal communication skills utilised by librarians for reference and information services in federal academic libraries in Kogi State among others. Quantitative research method was adopted using survey design. The target population of the study consisted of all librarians of the three academic libraries of federal tertiary Institutions in Kogi State with total number of 47. The instrument for data collection was the questionnaire. Data collected were descriptively analyzed using frequency tables, simple percentages mean and standard deviation. The findings of the study revealed among others thatassisting users in using the library and information and referral service were the major types of reference and information services provided by librarians, The ability to serve the users with the right information was the major interpersonal communication skills the librarians possess for the provision of reference and information services, ability to speak fluently to the users, the ability to understand the users‟ query were the major interpersonal communication skills utilised by the librarians for reference and information services in federal academic libraries in Kogi State. It could be concluded that there exist interpersonal communication between reference librarians and library users but not very effective and could be one of decline in reference patronage in the Federal University Lokoja, Federal Polytechnic Idah and Federal College of Education Okene. It was recommended among others that the reference librarians should provide morereference services to the users in satisfying their needs. Reference librarians should adequatelyserve their users with the right information, at the right time so that the users would be satisfied with the reference and information services provided by the reference librarians and reference librarians should be adequately trained to be able to use the ability to speak fluently to the users, the ability to understand the users query as parts of interpersonal communication skills they utilised in the provision of reference and information services in federal academic libraries in Kogi State.
Related Project Materials
The Role of Community Radio in Promoting Cultural Heritage: A Descriptive Study of Birnin Kebbi Local Government Area, Kebbi State
Background of the Study
Community radio stations play an essential role in fostering local communication, promoting cultura...
IMPACT OF TAXATION POLICIES ON THE PERFORMANCE OF THE BANKING SECTOR IN THE FCT
BACKGROUND OF THE STUDY
The desire to build a civilized country with a strong and...
DESIGN AND IMPLEMENTATION OF A MEDICAL DIAGNOSTIC SYSTEM
BACKGROUND OF STUDY
Medical diagnosis, (often simply termed diagnosis) refers both to the process of attempting to dete...
The Role of Financial Accountability in Public Sector Management: A Study of Kaduna State Government Agencies
Background of the Study
Financial accountability is an essential principle for effective public sector management, ensuring that governme...
A critical analysis of organizational justice and employee commitment: A case study of Nigerian Bottling Company in Borno State
Background of the Study
Organizational justice, the perception of fairness within workplace practices, plays a crucial role...
E-NAIRA AND IT’S IMPLICATIONS ON THE FINTECH SECTOR
Background of the study
Financial service delivery is progressively merging with developing technologies in Nigeria, res...
An Investigation of IoT-Based Smart Pipeline Leak Detection in University Campuses in Gombe LGA, Gombe State
Background of the study:
University campuses require efficient utility management systems to maintain safe, conducive envir...
Implementation of an AI-Based Exam Marking System for Universities in Maiduguri Metropolitan Council, Borno State
Background of the Study
The assessment of student performance through examinations is a fundamental asp...
BUDGETING AS AN INSTRUMENT OF INTERNAL CONTROL IN A MANUFACTURING ORGANIZATION
ABSTRACT
An efficient budgeting control system is one that produces the desired result. A balanced budget is the one that produces no var...
The Effect of Mobile Applications on Tourist Experiences in Kaduna State
Background of the Study
Mobile applications (apps) have become a ubiquitous tool in mo...
