USE OF INTERPERSONAL COMMUNICATION SKILLS BY REFERENCE LIBRARIANS IN FEDERAL ACADEMIC LIBRARIES IN KOGI STATE, NIGERIA
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This study on the Use of Interpersonal Communication Skills by Reference Librarians in Federal Academic Libraries in Kogi State, Nigeria was carried out. Four research questions were raised which soughtto find out the types of reference and information services provided by librarians in federal academic libraries, the interpersonal communication skills possessed by librarians for reference and information services in federal academic libraries, the interpersonal communication skills utilised by librarians for reference and information services in federal academic libraries in Kogi State among others. Quantitative research method was adopted using survey design. The target population of the study consisted of all librarians of the three academic libraries of federal tertiary Institutions in Kogi State with total number of 47. The instrument for data collection was the questionnaire. Data collected were descriptively analyzed using frequency tables, simple percentages mean and standard deviation. The findings of the study revealed among others thatassisting users in using the library and information and referral service were the major types of reference and information services provided by librarians, The ability to serve the users with the right information was the major interpersonal communication skills the librarians possess for the provision of reference and information services, ability to speak fluently to the users, the ability to understand the users‟ query were the major interpersonal communication skills utilised by the librarians for reference and information services in federal academic libraries in Kogi State. It could be concluded that there exist interpersonal communication between reference librarians and library users but not very effective and could be one of decline in reference patronage in the Federal University Lokoja, Federal Polytechnic Idah and Federal College of Education Okene. It was recommended among others that the reference librarians should provide morereference services to the users in satisfying their needs. Reference librarians should adequatelyserve their users with the right information, at the right time so that the users would be satisfied with the reference and information services provided by the reference librarians and reference librarians should be adequately trained to be able to use the ability to speak fluently to the users, the ability to understand the users query as parts of interpersonal communication skills they utilised in the provision of reference and information services in federal academic libraries in Kogi State.
Related Project Materials
EFFECTIVE ADMINISTRATION OF SECONDARY SCHOOL AND ITS IMPPACT ON STUDENT ACADEMIC PERFORMANCE
BACKGROUND OF THE STUDY
Education remains the biggest instrument for academic progress, social mobiliza...
TEACHERS AND STUDENTS PERCEPTIONS OF PROBLEMS OF EFFECTIVE TEACHING AND LEARNING OF ENGLISH LANGUAGE AND COMPUTER SCIENCE IN JUNIOR SECONDARY SCHOOL
ABSTRACT
The purpose of this study is to find out the teachers and students perception of problems of effective teaching and learning Eng...
IMPACT OF CASHLESS POLICY ON PROFITABILITY OF COMMERCIAL BANKS IN NIGERIA
Abstract
This research work examines the impact of cashless policy on the profitability of commercial b...
TEACHING METHODS AND ACADEMIC PERFORMANCE OF STUDENTS IN GOVERNMENT IN ABA NORTH LOCAL GOVERNMENT AREA, ABIA STATE
ABSTRACT
The main concern in education sector is how teaching methods affect students&...
THE EFFECTIVENESS OF MENTORSHIP PROGRAMS IN VOCATIONAL SETTINGS
ABSTRACT: This study examines the effectiveness of mentorship programs in vocational settings, focusing on their impact on student learning, c...
THE DYNAMICS OF PEACEFUL VS. VIOLENT PROTESTS IN NIGERIA STATE (A CASE STUDY OF ENDBADGOVERNANCE PROTEST IN NIGERIA)
THE DYNAMICS OF PEACEFUL VS. VIOLENT PROTESTS IN NIGERIA STATE (A CASE STUDY OF ENDBADGOVERNANCE PROTEST IN NIGERIA)
Ch...
Read more
THE INFLUENCE OF DIGITAL TRANSFORMATION ON ORGANIZATIONAL CULTURE
THE INFLUENCE OF DIGITAL TRANSFORMATION ON ORGANIZATIONAL CULTURE
The study aims to: (1) analyze the changes in organizational culture du...
IMPACT OF ADULT EDUCATION ON CRITICAL THINKING SKILLS
Abstract: This study investigates the impact of adult education on critical thinking skills, exploring how various educational programs contri...
THE APATHETIC BEHAVIOUR OF NIGERIAN JOURNALISTS TO SCIENCE AND TECHNOLOGICAL REPORTING (A CASE STUDY OF JOURNALISTS IN SOUTH – EASTERN NIGERIA)
ABSTRACT
The need for this study was find out “The Apathetic Behaviour of Nigerian Journalists to...
IMPACT OF SANITARY LANDFILLS TOWARDS SUSTAINABLE DEVELOPMENT IN NIGERIA
Abstract
Landfills have for long been generally thought to have diminutionary effect on residential property values. Va...
